Fish! by Stephen C Lundin, Harry Paul and John Christensen

Of the 3 books in the Fish! series, I started reading the last and latest one, Fish! for Life. Reading just a quarter of that book, I felt a compelling urge to get my hands on the 1st installment before continuing with the book.

I am so glad that I got this book in super quick time and also finished reading it within 3-4 hrs. In fact, if you are a fast reader, I believe you should be able to finish the book in 2 hours. I was engrossed when the story unfolds on the work environment as it was very similar to mine. Plain boring to many of my staff. I was interested to know how Mary Jane, the main character, would be able to motivate her staff to have better output and give better customer service.

The 4 main ingredients are:

1) Choose your Attitude. We have a choice to choose our attitude everyday at work. We can choose to be grumpy and be zombie like or we can be as cheerful as a humble bee.

2) Play. Having fun at work with your colleagues would make your job more interesting and produce happier workers.

3) Make their Day. How do we engage our customers so that we can "make their day"?

4) Be Present. When corresponding with a customer, either external or internal, we are often distracted by our phones and interruptions. Being present with the customer shows your respect and your dedication to that person, which in turn will be reciprocated.

Though it looks difficult to implement in my office, I would try to do something. 1st, I believe I have to get a copy for my line manager. Stay tune for the reviews of the next 2 Fish! books.